What is the first step in the problem-solving process?

The first step in the problem-solving process is defining and understanding the problem. This step is crucial because it sets the foundation for all subsequent actions. Without a clear understanding of what the problem is, it becomes nearly impossible to devise viable solutions. This involves gathering relevant information, recognizing the symptoms of the problem, and identifying the root causes. Thoroughly defining the problem also helps in establishing goals for what constitutes a successful resolution, ensuring that any solutions generated later will effectively address the core issue. By focusing on this initial phase, problem solvers can minimize the risk of missteps that arise from addressing symptoms rather than the actual problem itself.